First aid

Learn to observe general signs of disease, .eg discharge from eyes, a rough coat, lethargy, loss of weight and small scant droppings and poor appetite.
Cuts, grazes and wounds
Treatment should include bathing the wound with salty water to remove debris and if your chinchilla licks the cut, this should be prevented by covering it up with a bandage. If your chinchilla has a deep wound, you should take him to the vet as he may need to be stitched.
Broken bones
If you think your chinchilla has broken a bone, take your pet to your vet immediately. Your vet will x-ray the injured area to determine if a break has occurred and advise you on treatment.
Burns and scalds
Run cold water over burns and scalds for a minimum of 10 minutes. Then contact your vet for advice. As with burns on people, don’t apply any creams as this may exasperate the injury.
Foreign bodies
If your chinchilla has ingested a foreign body, he will need to see your vet who will examine and x-ray your pet. If a foreign body is confirmed, then an operation will probably be needed to remove the object.
Poisoning
If your chinchilla has eaten a potentially poisonous substance or plant, try and find the packaging or identify the plant and phone your vet immediately for advice. Don’t try and induce vomiting, unless your vet has advised you to do so.
Heat stroke
Chinchillas can’t sweat, but they expel excess heat through their ears; therefore if their ears seem red, they’re too hot which can potentially lead to heatstroke. If a chinchilla seems hot, move him to a cooler location and lightly dampen its ears with a cool, damp cloth and provide plenty of fresh, cool water. For further information, contact your vet.
Fits
If your chinchilla is having a fit, don’t try and hold him down as this can prolong the fit as well as risk injury to you and your pet. Simply clear a space around your chinchilla and allow the fit to pass. It may also help to darken the room and reduce noise. Contact your vet for further advice.
Eye injuries
Injuries to the eye are quite common. If your chinchilla has a foreign body in his eye or his eyes look swollen, contact your vet for advice.
Bites
If your chinchilla has been bitten, the wound should be cleaned with salty water and then regularly bathed for several days. If the bite is a deep wound, contact your vet, as antibiotics and stitching of the wound may be required.
The golden rule is, if in doubt, contact your vet. If it’s out of normal working hours and it is an emergency, your vet will have an after hours number that you can call for advice.